Support
Answers to common questions about ProfilePulse - and a real person on the other end of the email if you need one. We reply within 1-2 business days at support@profilepulse.io.
Getting started
How do I create an account?
Open the app and sign in with the Google account that manages your Business Profile, or register with an email and password. New accounts start with a 14-day free trial.
How do I connect my business?
Sign in with the Google account that owns or manages your Google Business Profile. ProfilePulse then lists the locations you can automate - pick the ones you want to manage.
Can I manage more than one location?
Yes. Each location is managed and billed separately, so you can add or remove locations any time from the web app.
Account & billing
Where do I manage my plan?
Open the web app and go to Billing to view your plan, update payment, upgrade, or cancel. Billing is handled on the web.
How do I delete my account?
In the app go to Settings → Account → Delete account. Owners get a short grace period to undo it before anything is permanently removed.
How do I add a team member?
In Settings → Users, invite a member by email and choose exactly what each person can access per business (view, edit, or hidden).
Posts, reviews & gallery
How does automated posting work?
The "Image Update" and "Video Update" tools refresh your profile media on a schedule you set. The Gallery posts your own photos and videos to your Business Profile gallery on a chosen frequency.
Can it reply to my reviews?
Yes. ProfilePulse can draft and post replies to your Google reviews automatically, or hold them for your approval - your choice.
Can I add a caption to gallery items?
Yes. Tap the pencil on any queued item to add a caption. It's saved with the item and sent to Google as the media description.
Privacy & troubleshooting
How is my data handled?
We only use your Google Business Profile data to run the features you enable. See our Privacy Policy for full details on what we collect and how it's used.
My photos or posts aren't showing on Google
Google can take some time to process new media and posts. If something still hasn't appeared after a while, email us with your business name and we'll investigate.
I can't sign in
Make sure you're using the same login method you signed up with. If you used Google, use Google; if email, reset your password from the sign-in screen. Still stuck? Email us.